This means that you must be available to unload the item(s) from the tailgate of the truck. All heavy freight shipments are dock to dock ("tailgate") deliveries. Quantity orders (typically 6+ items) and all large/heavy items will require a heavy freight carrier and may require additional travel time. All items are shipped unassembled or partially assembled unless otherwise noted. Please note that we reserve the right to bill you for any address corrections or address changes once an order ships. Our free shipping is available to your door or dock on all items shipped by UPS or FedEx within the 48 contiguous states. All items must be returned within 30 days of the return authorization issue date. We reserve the right to bill you for shipping charges on refused shipments that are not damaged, or shipments returned due to bad addresses or phone numbers. In the event your item is defective or damaged in shipping we will promptly ship replacement parts. We will not deduct any original shipping charges or restocking fees (unless it is an ERA brand chair which carries a 15% restocking fee) from your refund.Īll merchandise must be received back to us in the condition, and cartons (remember to save the boxes!) in which it was sent. Simply ship it back to us for a full refund. If you wish to return an item, and it is a returnable item (products designated as Special Order/Custom Order cannot be returned), contact us for an RMA within 30 days (14 days for the ERA brand). We have the very best return policy versus our competitors!
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